Barcelona Airport FAQ
FAQ: Answers to the most frequently asked questions about Barcelona el Prat airport.
Josep Tarradellas Barcelona-El Prat airport offers many services.
Here is a list of answers that can help you:
What Barcelona airport code?
Barcelona airport code is BCN. Three small letters that you will find on your plane tickets and many other documents.
How many airport terminals at Barcelona?
There are now two large terminals at Barcelona airport: T1 and T2.
Terminal T2 includes three terminals named T2a, T2b and T2c.
Find here the list of airlines according to their terminal and the transport list to go to Barcelona.
Transfer between terminals in the airport
Getting from one Barcelona airport terminal to the other is very easy: just take the free shuttle bus that runs every 10 minutes.
Shuttle T1-T2
Every 6 or 7 minutes a bus runs between the T2 terminal with arrivals (P0) and departures (P3) and the T1 terminal. The journey takes approximately 10 minutes.
Shuttle bus from RENFE train station to T1-T2
The bus shuttle coincides with the arrival of the trains (every 30 minutes). A bus connects the Renfe station of T2 with the departures (P3) of T1. The journey takes approximately 10 minutes.
Shuttle bus to and from the long-term car parks at T1 and T2 terminals
A shuttle bus runs to and from the long-term car parks at T1 and T2 terminals from 7am to midnight, every 12 minutes for T1 and every 10 minutes for T2. This service is also available at night but on request.
Where are the information points at Barcelona airport?
If you have any questions before your departure and even before you get to the airport, do not hesitate to contact this general information service by phone or email:
Telephone Information Point: (+34)91 321 10 00
Email: [email protected]
There are information points in both terminals of the airport, here are their locations:
Terminal T1. Floor 3. Recording room
Terminal T1. Floor 3. Boarding area D
Terminal T1. Floor 1. Centre of the sky
Terminal T1. Floor 1. Boarding area B (start)
Terminal T1. Floor 1. Boarding area B
Terminal T1. Floor 1. Boarding area B (end)
Terminal T1. Floor 1. The Plaza
Terminal T2 B. Floor 0. Recording room
Terminal T2. Floor 1. Boarding area W
Terminal T2. Floor 1. Boarding area Y
Terminal T2. Floor 1. Boarding area S
Where is the tourist office in the airport?
The Tourist Office is located in both terminals T1 and T2. Here's how to find them:
Terminal T1. Floor 1. The Plaza
Terminal T2 B. Floor 0. Arrival hall
Fax: +34 934 784 736 / 934 780 568 Fax: +34 934 784 736 / 934 780 568
Telephone T1: +34 933 788 175
T2 telephone: +34 933 788 149
E/mail: [email protected]
Is Barcelona airport open at night?
Yes, Barcelona airport is open 24 hours a day all year round. This means that people in transit, arriving late and leaving early, can wait inside the airport.
Remember that Sleep&Fly offers overnight accommodation in terminal T1.
Where to sleep at Barcelona airport?
You can sleep at the airport, air rooms are provided for this purpose. They are elegant and functional rooms to spend a night or a few hours at the airport.
They are perfect for one night. One day use (6 hours maximum) with shower. Open 24 hours a day, 365 days a year.
Information Telephone: +34 933 758 600
You can also find a hotel in and around Barcelona airport on this page, a good solution when your plane leaves early in the morning.
Car parks - Where to park a car at Barcelona airport?
Find all the information you need for short or long-term parking in our Parking at the airport folder.
Barcelona Airport Discounted Long Term Parkings
Transport / transfer / shuttle
Find out how to reach Barcelona by shuttle bus from the airport? Read our file.
The "Barcelona Pass" is a fantastic package that combines priority access to the Sagrada Familia, Parc Güell, and a ticket for the official Barcelona city Hop-On Hop-Off tourist bus. Book it Now!
Where does the check-in of the different airlines take place?
Find your company and its terminal on this page.
Once there, the indications are very clear to find check-in areas as well as boarding areas.
Where can passengers find their luggage after arrival?
You will find your luggage by following the directions as soon as you leave your plane. It's always in the same terminal just before you leave the public areas. it's very well indicated.
Is there a baggage drop-off service?
There is indeed a baggage drop-off service located in Terminal 1 and Terminal T2b near the arrivals hall. The price of a 24-hour deposit is 4.50€ for a large locker, 4€ for an average locker and 3.50€ for a small locker.
The transfer of the deposit to the long-term warehouse costs 36€ and the storage in this place is 1.80€ per day.
Where can I make enquiries about my lost luggage?
In the Lost and Found offices that the airlines provide for passengers, situated in the baggage reclaim zones.
Barcelona Airport Luggage Team
Telephone: +34 932 930 930 648
Terminal T1. Floor 1. Baggage retrieval room
Terminal T2 A. Floor 0. Baggage retrieval room
Terminal T2 B. Floor 0. Baggage retrieval room
By using the lost luggage service of each airline:
Handling Iberia
Telephone: +34 901 111 342
Terminal T1. Floor 1. Baggage retrieval room
Terminal T1. Floor 1. Barcelona-Madrid Corridor
Terminal T2 A. Floor 0. Baggage retrieval room
Terminal T2 B. Floor 0. Baggage retrieval room
Lesma Handling
Terminal T2 A. Floor 0. Baggage retrieval room
Terminal T2 B. Floor 0. Baggage retrieval room
Menzies Aviation - Easyjet
Telephone: +34 932 984 562
Terminal T2 C. Floor 0. Baggage retrieval room
Menzies Aviation-Norwegian Air Force
Telephone: +34 932 984 737
E-mail: [email protected]
Terminal T2 B. Floor 0. Baggage retrieval room
Swissport Handling
Telephone: +34 678 700 046
Terminal T1. Floor 1. Baggage retrieval room
Terminal T2 A. Floor 0. Baggage retrieval room
Terminal T2 B. Floor 0. Baggage retrieval room
Vueling
Telephone: +34 902 486 648
Terminal T1. Floor 1. Baggage retrieval room
Is there a Wi-Fi service at the airport?
The wifi service at Barcelona airport is offered by Aena when you connect to the "AIRPORT FREE WIFI AENA" network. You can register by email, Facebook, LinkedIn or "Aena Club Client". The connection is fast, requires no codes and allows users to register multiple devices.
Customer support: +900 928 053
E-mail: [email protected]
Can you smoke in Barcelona Airport Terminal 1 and terminal 2?
There is one smoking area at Barcelona Airport T1, after check-in and the security control zone, go to your right, and you'll find a huge open-air area with a bar. In this area, smoking is allowed.
In Terminal 2, you are only permitted to smoke outside the building, before check-in or after your arrival.
Person with reduced mobility
Remember to request assistance services for people with reduced mobility at least 48 hours in advance.
Remember that you must always report your needs to the airline in order to secure your seat on the plane.
Barcelona Airport also has a hotline at your disposal to meet your needs for reduced mobility 24 hours a day.
Telephone 902 404 704 / (+34)91 321 10 00.
VAT
Where can VAT refunds be claimed for non-EU citizens?
At the customs offices in Terminal 1 and Terminal T2b in the arrivals hall.
Where can I exchange foreign currencies?
Yes - Banks located in the public halls of terminals 1 and 2 can exchange money.
In the same places you can find automatic changing machines:
Terminal T1. Floor 3. Recording room
Terminal T1. Floor 3. Boarding area D. No Schengen departures
Terminal T1. Floor 1. Sky Centre. Schengen departures
Terminal T1. Floor 1. Baggage retrieval room
Terminal T2 A. Floor 0. Baggage retrieval room
Terminal T2 B. Floor 0. Baggage retrieval room
Terminal T2. Floor 1. Boarding area U-W
There are cash dispensers at these locations:
Terminal T1. Floor 3. Recording room
Terminal T1. Floor 1. Centre of the sky
Terminal T1. Floor 1. Boarding area B
Terminal T1. Floor 1. The Plaza
Terminal T2 B. Floor 0. Recording room
Terminal T2 B. Floor 0. Arrival hall
Terminal T2. Floor 1. Boarding area S
Servired (Bankia)
Terminal T1. Floor 3. Recording area
Terminal T1. Floor 1. Barcelona-Madrid Corridor
Terminal T1. Floor 1. Boarding area B
Terminal T1. Floor 1. The Plaza
Servired (Caixabank)
Terminal T1. Floor 3. Recording room
Terminal T1. Floor 3. Boarding area D
Terminal T1. Floor 1. Barcelona-Madrid Corridor
Terminal T1. Floor 1. Centre of the sky
Terminal T1. Floor 1. The Plaza
Terminal T1. Floor 1. The Plaza
Terminal T2 B. Floor 0. check-in hall
Terminal T2. Floor 1. Boarding area U
Bank offices in both terminals are open from 07.00 to 23.00 hours daily.
To fully meet the needs of visitors and passengers, Barcelona airport terminals offer the following services:
1. Operative services 24 hours a day, all year round.
2. Provision of access and means of transport.
3. Public vehicle parking is open 24 hours a day.
4. Luggage trolleys.
5. Public assistance and information service:
- Flight information (times, boarding gates, etc.)
- Information on access and transportation to the airport (bus, taxi, train, etc.)
- Information on airport services and facilities.
- Adaptation of the facilities for the handicapped.
- Complaint assistance.
- Notifications over the PA system.
6. Shopping and restaurant areas.
7. First-aid service.
8. Lost property.
9. Left-luggage office.
10. Terminal security: metal detectors, luggage inspection equipment, etc.
11. Information for passengers on their rights.
12. Provision of infrastructures for checking in, luggage, boarding/disembarkation and security.
13. Supervision and control of the quality of all passenger services provided by others
You might also be interested :
- All transfers including the Aerobus shuttle bus to the centre of Barcelona or back to Barcelona airport from the city centre.
- Barcelona airport arrivals and departures
- Barcelona airport parking
- Car Hire Barcelona airport
- Barcelona Girona Airport
- Barcelona Reus Airport