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Barcelona Airport FAQ

Barcelona Airport FAQ

 

FAQ: Answers to the most frequently asked questions about Barcelona el Prat airport.

Barcelona el Prat airport offers many services. Here is a list of answers that can help you.

 

How many airport terminals at Barcelona?

There are now two large terminals at Barcelona airport: T1 and T2.

Terminal T2 includes three terminals named T2a, T2b and T2c.
Find here the list of airlines according to their terminal and the transports list to go to Barcelona.

 

Where are the information points at Barcelona airport?

There are information points in both terminals of the airport, here are their locations:

Terminal T1. Floor 3. Recording room

Terminal T1. Floor 3. Boarding area D

Terminal T1. Floor 1. Centre of the sky

Terminal T1. Floor 1. Boarding area B (start)

Terminal T1. Floor 1. Boarding area B

Terminal T1. Floor 1. Boarding area B (end)

Terminal T1. Floor 1. The Plaza

Terminal T2 B. Floor 0. Recording room

Terminal T2. Floor 1. Boarding area W

Terminal T2. Floor 1. Boarding area Y

Terminal T2. Floor 1. Boarding area S

Telephone information points: 902 404 704 / (+34)91 321 10 00

Email: bcninformacion@aena.es

 

Where is the tourist office in the airport?

The Tourist Office is located in both terminals T1 and T2. Here's how to find them:

Terminal T1. Floor 1. The Plaza

Terminal T2 B. Floor 0. Arrival hall

Fax: +34 934 784 736 / 934 780 568 Fax: +34 934 784 736 / 934 780 568

Telephone T1: +34 933 788 175

T2 telephone: +34 933 788 149

E/mail: ot.aeroportbcnta@gencat.cat

 

Where to sleep at Barcelona airport?

You can sleep at the airport, air rooms are provided for this purpose. They are elegant and functional rooms to spend a night or a few hours at the airport.

They are perfect for one night. One day use (6 hours maximum) with shower. Open 24 hours a day, 365 days a year.

Information Telephone: +34 933 758 600

You can also find a hotel in and around Barcelona airport on this page, a good solution when your plane leaves early in the morning.

 

Car parks - Where to park a car at Barcelona airport?

Find all the information you need for short or long term parking in our Parking at the airport folder.

Barcelona Airport Discounted Long Term Parkings

Transport / transfer / shuttle

Find out how to reach Barcelona by shuttle bus from the airport? Read our special report.

The "Barcelona City Pass" is a fantastic package that combines your airport transfer – Barcelona airport to city center (round trip by aerobus), priority access to the Sagrada Familia, Parc Güell and a ticket for the official Barcelona city Hop-On Hop-Off tourist bus. City Pass from 69.50 €

Where does the check-in of the different airlines take place? 

Find your company and its terminal on this page

Once there, the indications are very clear to find check-in areas as well as boarding areas.

 

Where can passengers find their luggage after arrival?

You will find your luggage by following the directions as soon as you leave your plane. It's always in the same terminal just before you leave the public areas. it's very well indicated.

 

Is there a baggage drop-off service?

There is indeed a baggage drop-off service located in Terminal 1 and Terminal T2b near the arrivals hall. The price of a 24-hour deposit is 4.50€ for a large locker, 4€ for an average locker and 3.50€ for a small locker.

The transfer of the deposit to the long-term warehouse costs 36€ and the storage in this place is 1.80€ per day.

 

Where can I make enquiries about my lost luggage?

In the Lost and Found offices that the airlines provide for passengers, situated in the baggage reclaim zones.

Barcelona Airport Luggage Team

Telephone: +34 932 930 930 648

Terminal T1. Floor 1. Baggage retrieval room

Terminal T2 A. Floor 0. Baggage retrieval room

Terminal T2 B. Floor 0. Baggage retrieval room

 

By using the lost luggage service of each airline:

Handling Iberia

Telephone: +34 901 111 342

Terminal T1. Floor 1. Baggage retrieval room

Terminal T1. Floor 1. Barcelona-Madrid Corridor

Terminal T2 A. Floor 0. Baggage retrieval room

Terminal T2 B. Floor 0. Baggage retrieval room

 

Lesma Handling

Terminal T2 A. Floor 0. Baggage retrieval room

Terminal T2 B. Floor 0. Baggage retrieval room

 

Menzies Aviation - Easyjet

Telephone: +34 932 984 562

Terminal T2 C. Floor 0. Baggage retrieval room

 

Menzies Aviation-Norwegian Air Force

Telephone: +34 932 984 737

E-mail: bcn.lostdy@menziesaviation.com

Terminal T2 B. Floor 0. Baggage retrieval room

 

Swissport Handling

Telephone: +34 678 700 046

Terminal T1. Floor 1. Baggage retrieval room

Terminal T2 A. Floor 0. Baggage retrieval room

Terminal T2 B. Floor 0. Baggage retrieval room

 

Vueling

Telephone: +34 902 486 648

Terminal T1. Floor 1. Baggage retrieval room

 

Is there a Wi-Fi service at the airport?

The wifi service at Barcelona airport is offered by Aena when you connect to the "AIRPORT FREE WIFI AENA" network. You can register by email, Facebook, LinkedIn or "Aena Club Client". The connection is fast, requires no codes and allows users to register multiple devices.

Customer support: +900 928 053

E-mail: serviciowifi@aena.es

 

Can you smoke in Barcelona Airport Terminal 1 and terminal 2? 

There is one smoking area at Barcelona Airport T1, after check-in and security control zone, go to your right, you'll find a huge open air area with a bar. In this area smoking is allowed. 

 In Terminal 2, you are only permitted to smoke outside the building, before check-in or after your arrival. 

 

 

 

 

 

Person with reduced mobility

Remember to request the assistance service for people with reduced mobility at least 48 hours in advance.

Remember that you must always report your needs to the airline in order to secure your seat on the plane.

Barcelona Airport also has a hotline at your disposal to meet your needs for reduced mobility 24 hours a day.

Telephone 902 404 704 / (+34)91 321 10 00.

 

VAT 

Where can VAT refunds be claimed for non-EU citizens?

At the customs offices in Terminal 1 and Terminal T2b in the arrivals hall.

 

Where can I exchange foreign currencies?

Yes - Banks located in the public halls of terminals 1 and 2 can exchange money.

In the same places you can find automatic changing machines:

Terminal T1. Floor 3. Recording room

Terminal T1. Floor 3. Boarding area D. No Schengen departures

Terminal T1. Floor 1. Sky Centre. Schengen departures

Terminal T1. Floor 1. Baggage retrieval room

Terminal T2 A. Floor 0. Baggage retrieval room

Terminal T2 B. Floor 0. Baggage retrieval room

Terminal T2. Floor 1. Boarding area U-W

 

There are cash dispensers at these locations:

Terminal T1. Floor 3. Recording room

Terminal T1. Floor 1. Centre of the sky

Terminal T1. Floor 1. Boarding area B

Terminal T1. Floor 1. The Plaza

Terminal T2 B. Floor 0. Recording room

Terminal T2 B. Floor 0. Arrival hall

Terminal T2. Floor 1. Boarding area S

 

Servired (Bankia)

Terminal T1. Floor 3. Recording area

Terminal T1. Floor 1. Barcelona-Madrid Corridor

Terminal T1. Floor 1. Boarding area B

Terminal T1. Floor 1. The Plaza

 

Servired (Caixabank)

Terminal T1. Floor 3. Recording room

Terminal T1. Floor 3. Boarding area D

Terminal T1. Floor 1. Barcelona-Madrid Corridor

Terminal T1. Floor 1. Centre of the sky

Terminal T1. Floor 1. The Plaza

Terminal T1. Floor 1. The Plaza

Terminal T2 B. Floor 0. check-in hall

Terminal T2. Floor 1. Boarding area U

Bank offices in both terminals are open from 07.00 to 23.00 hours daily.

 

To fully meet the needs of visitors and passengers, Barcelona airport terminals offers the following services:

1. Operative services 24 hours a day, all year round.
2. Provision of access and means of transport.
3. Public vehicle parking open 24 hours a day.
4. Luggage trolleys.
5. Public assistance and information service:

  • Flight information (times, boarding gates, etc.)
  • Information on access and transportation to the airport (bus, taxi, train, etc.)
  • Information on airport services and facilities.
  • Adaptation of the facilities for the handicapped.
  • Complaint assistance.
  • Notifications over the PA system.

6. Shopping and restaurant areas.
7. First-aid service.
8. Lost property.
9. Left-luggage office.
10. Terminal security: metal detectors, luggage inspection equipment, etc.
11. Information for passengers on their rights.
12. Provision of infrastructures for checking in, luggage, boarding/disembarkation and security.
13. Supervision and control of quality on all passenger services provided by others

 

 

You might also be interested :

Your plane leaves very early from Barcelona Airport? Travelers in transit?  Here are few tips and informations to book your Barcelona Airport Hotel easily !!

Last comment
Pet area
Sandra Pettit (27 Jul 2018 - 11:52)
I will be flying into Barcelona Airport with my two cats and need to know if there is an area where they can destress and rest.
Add a new comment View comments

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44 comments

  1. Pet area - Sandra Pettit (27 Jul 2018 - 11:52)

    I will be flying into Barcelona Airport with my two cats and need to know if there is an area where they can destress and rest.

  2. @Teresia - Barcelona.com (11 Jun 2018 - 12:50)

    Hola Teresia,
    I would go to Barcelona city centre by bus. Aerobus will take you there in 30 minutes!
    If you think it's too short ask for the smoking area which is very large and sunny terrace with 2 bars!

  3. Outside rest area for arrivals - Teresia (11 Jun 2018 - 06:08)

    I am having to wait 4 hrs for my companion after arriving at T1, is there a nice outside area where I can wait?

  4. Dogs allowed? - Ragnar Bjornvold (14 May 2018 - 10:46)

    We are meeting someone in the arrival terminal T1, can we bring our dog into the terminal?

  5. @Sandro - Barcelona.com (14 Mar 2018 - 11:36)

    Sandro,
    You'll stay in same terminal, the T1 to get your other vueling flight.
    Best!

  6. vueling is T1 for both arrivals and departures ? - sandro (13 Mar 2018 - 17:50)

    because I have to change very quickly from one flight to another..
    thank you.

  7. Walking from T1 to T2 - Colin (20 Sep 2017 - 09:24)

    How much time do I need to connect from T1 to T2 and vice versa?

  8. Barcelona Airport Terminal 1 - Anthony Kreppel (17 Jun 2017 - 09:20)

    Does the Tobacconists shop, landside, sell the 3 Zone T10 ticket?

    Thanks
    Anthony

  9. Smoking areas - Mikey (30 Jun 2016 - 20:24)

    Is there a smoking area in terminal2b,if not I will not fly to ban ever again after this occasion

  10. Distance between terminal 1 and 2 - Mikey (30 Jun 2016 - 20:24)

    Is it easy to walk from t1 to t2 after my fags

  11. Easter Cake in hand luggage - Izaniho (17 Mar 2016 - 07:50)

    I am going home to Scotland on Friday, and I am taking the traditional Easter cake with me. I am gonna put it in my hand luggage, because it will be a bit fragile. So far everywhere I've looked there has been no information on cake going through customs in your hand luggage, but travelling within the EU is supposed to allow people to carry most, if not all, food types from the EU countries. Should it be OK for me to take the cake through customs in my hand luggage?

  12. Enought time??? Betwen T2B to T1`? - FLV (11 Feb 2016 - 10:04)

    I travel in 29th on Feb from Dublin to BCN with Ryanair. Arrival time is 9:45 .

    I have to catch 2nd Flight from Terminal 1 to Fuertevenura with Iberia at 10:45.

    I dint know there are 2 Terminals and now I wondering if I will get the 2nd flight.
    How long will take the shuttle bus from T2 to T1 ?

    I don't have any checking bags, just the hand bag which is an advantage

  13. Smoking in transit - Judy (3 Feb 2016 - 10:04)

    Is there an area to smoke outside if you are in transit at Barcelona airport?

  14. Lost rings and pendants - Maria (20 Dec 2015 - 10:34)

    Hi! 24.10.2015, traveling from Barcelona to Bergen I have lost one brown box (Tamaris) with all my jewels... Rings and earrings. Flight number DY5158, 8:35 o'clock. If someone has found it, please don't hesitate to send me a message.

  15. Boarding zones design is so stupid - Andrew Brendon (31 Oct 2015 - 10:18)

    The boarding zones design is very stupid and unfriendly. If your boarding zones are D or E and once you go to the zones, there's no way you can go to zones A to C where the shops and restaurants are in. If you want to eat, the only choice for you is McDonald.

  16. No smoking area en T2 - FeTa (28 Jul 2015 - 08:20)

    I just asked around but in Terminal 2 there is no smoking area. Some peopele here on the internet said to try at McDonalds, but I guess they closed it since.

  17. TRANSFER - Chris (18 Jul 2015 - 08:10)

    I am landing with Qatar airways from Doha at 0730 and have to catch a Vueling flight at 0855 will this be possible?????

  18. smoking area - smoking (21 Aug 2014 - 13:00)

    Hi, does terminal 2 of el part still have a smoking zone outdoors?

  19. smoking - j (13 Aug 2014 - 08:30)

    is there smoking area behind mcdonalds in t-2 ? if so please let me no im flying from there in november

  20. smoking zone - bob coates (16 Jun 2014 - 10:30)

    There is a smoking zone airside behind McDonald's a large terrace with 2 cafe's. Happy days

  21. advantage car hire - Terry Wintersgill (22 Jul 2013 - 10:00)

    I am arriving into T1 and have to get to T2 with the shuttlebus. This is a bit difficult as We have 3 children Ages 5,3 and 1, complete with luggage. When I get to T2 I have to find the advantage car hire desk! Is it in the terminal or across the road from the terminal as the internet does not give much information as to where it is exactly is.

  22. Car Hire Terminal 2? - SL (19 Feb 2013 - 14:15)

    Hello,
    I'll arrive at the T2 in June, and I'd like to hire a car,,,
    But I don't want to walk or to take a bus to go to another terminal.
    Could you please tell me which car hire agencies are there in T2?

    I read a lot about AdvantageCars, they seem not to be serious... do you know anythink about it?

    Thank you!!!

  23. lost luggage - j.lannoy@cegetel.net (24 Oct 2012 - 09:15)

    I forgot a hand luggage at Barcelone airport on october 22 at gate 52 at 4pm,when taking flight with Vueling to Paris Orly.
    The bag is one of those to carry on shoulder ,is black and red color,contains a computer Asus and 2 Canons Cameras
    thank for help
    j.lannoy@cegetel.net
    tel:france33169067980

  24. Fran....dudas una pregunta mas a añadir,cierran al mediodia o tarde las oficinas de vuelos - Fran (4 Oct 2012 - 19:00)

    A que hora cierran las oficinas de las diferentes compañias de vuelo..

    dudas de si abren a la tarde

  25. barcelonas smoking - A Lindsell (28 Sep 2012 - 15:15)

    Gerona has smoking airside so why hasnt Barcelona. This is crazy, same contry but different rules???????????????

  26. bague perdue -ring missing ! - Pascale.Biaulet@wanadoo.fr (13 Aug 2012 - 10:45)

    Hello,
    I have lost a ring in silver with a little ball in gold at the top of it on saturday the 11th of august. It was just after the security control terminal B. I have let the ring in the white box !
    Thanks to send me a mail if you've found it.
    Bonjour,
    J'ai oublié ma bague ( en argent avec une petite boule en or) après le contrôle de sécurité de l'aéroport samedi 11 août. Il était presque 13h quand nous sommes passés au contrôle et je l'ai laissé dans la boîte blanche en plastique où l'on dépose les objets.
    merci de adresse un mail si vous l'avez trouvé

  27. La camara pierde control de seguridad - Sherri Edwards (17 Jun 2012 - 19:30)

    Ola:

    Dejé mi cámara (Sony Cyber-Shot) en el Aeropuerto de Barcelona Terminal 1 el 15 de junio 2012. ¿Cómo puedo tener mi declaración de la cámara o enviado a mí. Gracias por tu ayuda me deja conocer la información que se necesita

    Mi cámara era una Sony Cyber-Shot en un estuche negro con 2 cremalleras. Que es también un paquete de cigarrillos es una estatua de David, más ligero dentro de la caja.

    Muchas gracias por cualquier ayuda que puede proporcionar!!!


    Sherri Edwards
    libertylawyer14@gmail.com
    1 816 682 2775

  28. Transafert T2 T1 - PA (14 Jun 2012 - 08:15)

    Bonjour, j'aimerais savoir s'il est possible de se rendre du T2 au T1 a pied.
    En effet, je voyage avec ryanair, j'arrive donc sur le terminal T2 et je voudrais prendre un bus plana pour rejoindre Salou, sans prendre une navette pour relier les deux terminaux.
    Si quelqu'un sait si c'est possible d'effectué le trajet entre les deux terminaux a pied et le temps que cela met un peu pres, j'en serais soulagée :).

    Merci

  29. horario de antelación - Montsehv (12 Jun 2012 - 09:00)

    el día 12 de junio de 2012, tengo un vuelo a Ibiza a las 15, 15h. ¿Con cuantas horas de antelación he de estar en el aeropuerto de Barcelona?

  30. horario de antelación - Montsehv (12 Jun 2012 - 09:00)

    El 12 de junio de 2012, tengo un vuelo de Barcelona a Ibiza ,a las 15, 15h. ¿Con cuanto tiempo de antelación he de estar en el Aeropuerto?. mi correo; la_montsehv@hotmail.com

  31. Is there free WIFI in the airport - Mark J (7 Jun 2012 - 09:15)

    Wondering if the airport provides free WIFI while in the terminal??

  32. Smoking terrace - Kath Chamberlain (5 Mar 2012 - 09:15)

    Is there a roof top outside terrace bar with a smoking area please in Terminal 2

  33. T1 Arrival hall - any bars or cafés ??? - Oliver (8 Oct 2011 - 10:15)

    Me and five old classmates are soon going to have a great weekend in Barcelona. But my friends don't know that I have arranged another of our former classmates to arrive 30 minutes later than we in BCN airport. Therefore I have to make some kind of natural stop or delay after our arrival. It is some years ago since I last was at the Barcelona airport.
    Does somebody know if theres is some kind of bar or café in the T1 arrival hall where I can have a drink with my friends while my secret guest arrives?

  34. mjmrsbgmail.com - Maria Jesus (21 Sep 2011 - 08:15)

    Hola!
    Hago un viaje en breve Barcelona-Santander el dia 29 del corriente, ya tengo la Tarjeta de embarque expedida on-line y se que salgo por la Terminal 2, mi pregunta es ¿ necesito algo más tengo que ir algun mostrador de planta baja,no llevo equipaje, ó seguidamente subo directa para arriba salidas, no se puerta, me la pueden decir ya?.
    Gracias

  35. Lost Camera - Jenny (19 Sep 2011 - 17:15)

    I travelled from Barcelona on a easyjet flight on Saturday evening and think I have left my camera in the easyjet terminal 3, please can you advise if anything has been found or if you are able to give me a contact number?

    Many thanks

  36. Les consignes - Mélanie (18 Aug 2011 - 10:45)

    connaissez vous les horaires d'ouverture de la consigne??

  37. se olvida de teléfono - j feutren (25 May 2011 - 09:30)

    Hola,

    Estoy llamando porque se me olvidó mi teléfono móvil en el aeropuerto desde mayo de 22 a 22:15.

    Estoy seguro de que dejó en el aeropoçuerto.
    Entonces, ¿puede decirme si usted ha recibido un iphone 3G negro con una cubierta de negro?
    Es muy importante para mí porque yo lo utilizo para mi trabajo y mi vida se ha acabado.

    Sinceramente espero que me puedan ayudar.

    Aquí están mis coordenadas: jonathan Feutren
    Francia
    j.feutren @ gmail.com

    Gracias de nuevo por tu ayuda

    Jonathan Feutren

  38. Vols sur Madrid - Louise (21 May 2011 - 10:00)

    Bonjour!

    Je ne peux pas acheter mon billet d'avance pour aller à Madrid à partir de l'aéroport de Barcelone. Comment faire pour acheter un billet sur place, à l'aéroport de Barcelone, pour Madrid?

  39. Pol - pcy (28 Feb 2011 - 11:15)

    Medidas Terminal T1.
    Cuanto tiempo se tarda en recorrer el ala central, de la primera puerta de embarque a la ultima?

  40. Marga - MYU (28 Feb 2011 - 11:15)

    Información sobre aparca y vuela

  41. Marga - margaylla@hotmail.com (28 Feb 2011 - 11:15)

    Cuanto mide la terminal T1?

  42. Réponse à "d le divenah" - technoshock11 (1 Feb 2011 - 10:30)

    Le meilleur moyen de se rendre au centre ville depuis l'aéroport est à mon avis le train. Je conseille l'achat d'une carte T-10 (10 voyages), 8,25€ à ce jour, on peut la trouver aux distributeurs de la gare RENFE, il me semble aussi qu'un bureau de tabac à l'intérieur de l'aéroport les vend également.
    Prendre le train, le premier qui arrive (une seule ligne dessert l'aéroport. 1 train toutes les 30 minutes) et descendre à Passeig de Gracia (4 arrêts), puis ensuite prendre le métro ligne 3, direction Zona Universitaria, descendre à Catalunya (1 arrêt). La marche à faire pour la correspondance train-métro (ligne 3) n'est pas trop longue.

    Sinon il y a l'Aerobus qui vous laisse directement au centre mais qui coûte plus de 5€ pour un trajet simple... pour 3€ de plus vous avez 10 trajets, que vous pourrez utiliser pendant votre séjour et pour le retour vers l'aéroport.

  43. comment s'y rendre - d le divenah (31 Jan 2011 - 10:15)

    Bonjour,

    quel est le meilleur moyen de se rendre de l'aeroport au centre ville le train ou le bus et quelle ligne

    merci

  44. viaje - Ivair (23 Jan 2011 - 21:00)

    Buenas noches
    Mi gustaria saber que pagaria yo de tarifa de embarque
    si mi trayecto es Barcelona - Palma de Mallorca
    mi telefono es el 689 620 166 o Ferreira1965@hotmail.es

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