The rapid spread of the Coronavirus is plunging the world into uncertainty. Barcelona.com puts the health of its community, as well as that of its guides and external suppliers, above any other consideration. On this page you will find information that we hope you will find useful.
In Spain, and more specifically in Catalonia, the current situation is as follows:
Barcelona's most emblematic monuments such as the Sagrada Familia or the FC Barcelona stadium - Camp Nou - have decided to close their doors without a new date being given. Other places or services, such as tourist buses, have also been suspended. Events such as concerts or football matches have simply been cancelled. From 14/03 Catalonia has been confined and all shops, restaurants and terraces will remain closed.
As for buying tickets in Barcelona.com :
If you cannot select the date chosen it means that the ticket in question is not available for the reasons mentioned above.
Regarding the refund of tickets previously purchased:
If it is a ticket to attend a FC Barcelona match at Camp Nou Stadium: please download the pdf file and then contact our services specifying your reference number. (Make sure that the ticket was purchased on the Barcelona.com website and your reference number begins with "BCOM...")
If it is a ticket to visit a monument or a service related to tourism:
As this situation was unexpected we are now gathering all the information we need from our partners to give you the service you deserve.
Because of the large amount of requests we receive for refunds we had to stop answering your email to be able to focus on doing the right thing regarding cancellations. Therefore we will get back to you regarding refunds in the coming weeks. Since a lot of offices from museums/attractions are empty right now this takes longer than usual.
We highly appreciate your understanding and patience in these uncertain times and we are working hard to make sure we overcome this.
If you have other questions, please contact our services at the following email address: firstname.lastname@example.org with your reference number.
For any other information, please use our contact page.
Thank you and we hope to see you soon in Barcelona!
The Barcelona.com team