Hotel El Palace Barcelona
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We had a wonderful stay at this hotel. We booked a suite, it was large with a separate bedroom and nice sized living room. Everything was clean and in excellent condition. My husband found the mattress to be a little too firm, but this was taken care of immediately with a wonderful mattress topper. Every request was met with "as you wish" - they really meant it and followed through beautifully on every request we made. Breakfast each morning was a delight. Every staff member went above and beyond to be sure we were pleased and had everything we needed. Food was excellent and the patio was so comfortable. Heaters on or off, as you wish. The doormen were at the ready to get cabs or help with directions or make sure our Uber knew where we were going. They were professional and friendly. It was my birthday trip and they delivered candies, champagne and a nice leather luggage tag as a gift to our room. Housekeeping was perfect. My husband asked one of the housekeepers for a few more hangers and she thought he said an ironing board. We felt bad that she lugged it to our room, but she was anxious to please and we appreciated her efforts. This is a lovely hotel which we enjoyed immensely. We highly recommend it - it was a fantastic stay.
We had a fantastic stay at this luxurious hotel. We were upgraded to a junior suite, which was very opulent and had two bathrooms. It is in a great spot near La Rambla and within walking distance of many stores. We had a brilliant time at the breakfast buffet, one of the best yet, and the restaurant staff were the kindest people we have ever encountered. The rooftop deck was great for having drinks and snacks. There was a small pool which we did not use. It was our first time in Barcelona and we had a great experience - the people of Spain are really hospitable and welcoming and we would love to come back and stay at this luxurious hotel again.
The staff at this hotel was amazing! The rooms were luxuriously comfortable and the breakfast was delicious. The hotel itself was quite beautiful with modern features, yet it had a classic character. The concierge staff was super helpful, providing assistance with transportation, finding restaurants and answering any questions I had about sending items back to the US.
We stayed 7 nights in this historic Hotel El Palace Barcelona and celebrated a special occasion during our trip. The hotel is truly beautiful & elegantly decorated, however the service levels were inconsistent and sorely disappointing for a hotel of this standard & price. Also, there was unfortunately no special factor that made this hotel memorable. Rooms -we booked a classic double room for 3 people & got upgraded to a deluxe room on a high floor. While I appreciated the upgrade and the room decor was beautiful, the bathroom (while spacious) was in visible need of refurbishment. The paint was badly peeling in certain parts, the closet doorknob came off on our third day, the glass shower door wouldn't close fully so the bathroom got wet during a shower. I'm not expecting a newly renovated room but for the price, the room should at least be in good working condition. Housekeeping - was very inconsistent and there was a severe lack of attention to detail. Some examples: - Upon check-in, the room curtain was unhooked from the first hook and messily hanging - it took 3 days for housekeeping to finally notice & fix this. - For the entirety of our stay, all room amenities were provided for 2 (not 3) people despite us having booked & paid for 3 people. - Used wine glasses & water mugs were not washed for several days until we called housekeeping to do so. - On several days, I came back to my luggage having been moved haphazardly (I think they were trying to make up the extra bed) and not put back in its place. - Turn down service was done beautifully on some days and not at all on other days. Rooftop terrace - was a gorgeous place to dine, food was excellent and the service was lovely. We felt very welcome here and it was a real treat dining here! Definitely try the rooftop terrace at least once! Front desk, concierge and bellman were excellent. The concierge was helpful with dining recommendations and guest relations gave us a cake for the special occasion we were celebrating. The bellman was attentive to get us taxis & always greeted us with a smile. Breakfast - is definitely worth a try! The breakfast room is beautiful and the drawing room leading to it is so regal & gorgeous. Generous spread of food & service was warm as well. Amar - dined here & paid over 400 euros but it was a shockingly disappointing experience. The bread, starters, petit fours & decor were wonderful - but the 200 euros of seafood we ordered was not fresh at all and the service was disinterested & careless. We were a bit shocked at how bad it was for a Michelin restaurant. Bluesman cocktail bar - did not try. There's a 50 euro per pax minimum spend but perhaps this could be waived for hotel guests who are already paying a lot for a room. Overall, we enjoyed our stay but felt greatly let down by the service standards at this otherwise lovely hotel. Unfortunately, I highly doubt I'd return here again but sincerely hope the hotel improves its service standards to match its elegant & historic interiors.
The hotel I stayed at had a friendly and professional staff at the reception and concierge. I had lunch at the rooftop on the 7th floor and the view was stunning. My order was a chicken caesar salad; however, the chicken was cold and aged. I asked to talk to the food and beverage manager to show him the condition of the chicken, but he only sent a waitress and failed to interact with me. It's a shame for a hotel of such high standards to have staff like that.