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Tickets FAQ

Tickets FAQ

  • How to buy the tickets?
    Read carefully all the information provided and select the event and the tickets you would like to purchase. Do not forget to fill in the order form to proceed.
  • Match hours ?
    Exact hours of matches are only known some 10 days before the match.
    Notice that the matches scheduled for Sundays can be rescheduled to Saturdays due to TV broadcasting policies or European competitions' duties (such as the Champions' League or the UEFA Cup). The matches scheduled for Wednesdays can be also rescheduled to Tuesdays or Thursdays. Bear this in mind when proceeding to the product purchase. We strongly recommend you to check through our site or in the newspapers any possible rescheduling. We will deliver the tickets at least a day before the event, IN THE COUNTRY WHERE IT TAKES PLACE, NOT ABROAD.
  • Which is the payment method?
    The payment is made online by means of a safe connection by Visa or MasterCard credit/debit cards. In order to let you know that the purchase is really being processed, you will be sent a confirmation e-mail.
  • Which stadium areas do the tickets correspond to?
    In deference to our customers, we always offer the best tickets available in the chosen areas. For further information, see the map.
  • Where will I receive my tickets?
    They will be delivered to the address provided in the order form, always inside the Spanish territory. Regarding foreigners, they will have to provide their accommodation address during their stay in Spain.
  • How do I know my purchase order has been successfully received?
    Once the transaction has been successfully completed, you will be sent a confirmation e-mail with all the details related to your purchase.
    If I do buy the tickets with much anticipation, do you apply any kind of discounts?
    We apply discounts for our usual customers and groups. If this is your case, please contact us.
  • Does the ticket price include postage and packing?
    Yes, as well as the 16% V.A.T.
  • I would like to modify my purchase order. How can I do it?
    In order to change any data: address, arrival date, and so on, you must send us an e-mail with all these changes, at "tickets @ barcelona.com" and we will be pleased to help you.
  • What does 'to buy in the "Booking" mode' mean ?
    If you wisk to book tickets that are not in stock, as soon as we receive your booking order we do our best to get them. Once we obtain the tickets, we send you a booking confirmation e-mail. If we do not manage to get the tickets, you are refunded 100% of the amount paid and our company is exempt from any liability regarding any inconvenience caused to the customer.
  • Is the ticket price given the real ticket price?
    No. Our customer-oriented policy is to sell a service called Ticket Package. We do not sell the ticket only. The Ticket Package, depending on the city or the event, may include: the event tickets, a souvenir, a city guide book or map, and home delivery service.… In many occasions, in order to guarantee the tickets availability for our customers, we have to buy the tickets at a higher price than their face value. Hence, our tickets can be more expensive than the tickets real price (face value). Or else, depending on supply-demand, we establish our Ticket Packages prices.
  • Is there any emergency telephone number?
    In case you have a last minute emergency, you can contact us at the customer service telephone number available 24 hours/day and effective 72 hours before the event (+ 34 690 278 507).
  • Can I cancel my tickets?
    Cancellations, changes or refunds are not allowed once the purchase or the booking has been accepted. Refunds are only accepted if our company does not manage to fulfill the purchase or booking. Before cancelling the purchase or booking -in case we did not manage to obtain the tickets chosen category- we would offer you lower category tickets and the difference in price would be refunded.
    The match date can be rescheduled: from Sunday to Saturday or to any other day, as well as, from Wednesday to another weekday.
    The date/time changes are due to TV broadcastings or Championships commitments the Clubs are subject to. Hence, our customer is responsible for checking the final date/time match. These changes may occur up to 7 days before the event.
  • Do you have any additional questions?
    Drop us a line at "tickets @ barcelona.com" and we will be pleased to help you.

Read also Why buy from us?

Last comment
schedule not confirmed
Katie (13 Sep 2017 - 08:36)
Hi,
I purchased 2 tickets on your website a while ago to see Barcelona v Eibar.
It says on the tickets 21/09/2017 20:00 - schedule not confirmed.
The match is now is scheduled for the 19/09/2017.
Is is a problem that our tickets are showing the 21/09/2017?

thanks,
Katie
Add a new comment View comments

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12 comments

  1. schedule not confirmed - Katie (13 Sep 2017 - 08:36)

    Hi,
    I purchased 2 tickets on your website a while ago to see Barcelona v Eibar.
    It says on the tickets 21/09/2017 20:00 - schedule not confirmed.
    The match is now is scheduled for the 19/09/2017.
    Is is a problem that our tickets are showing the 21/09/2017?

    thanks,
    Katie

  2. @grace - Barcelona.com (12 Sep 2017 - 10:44)

    Hello Grace
    it's written on this page : Children pay as adults! A new law in Spain, nobody can enter a stadium whitout ticket..

  3. Infant tickets? - Grace Black (10 Sep 2017 - 11:02)

    I'm attending a match with a baby (1 year old). Does he need a ticket? Where can you purchase a child ticket? He does not need a seat, he would be sitting on an Adults lap.

    Thank you!

  4. Ticket for kid - ESR (29 Aug 2017 - 13:24)

    Are infants below 2 years permitted inside the Camp Nou on match days ? If yes, do infants need separate tickets ? Are ticket prices for infants the same as for adults ?

    Thanks

  5. Ticket purchasing - Mariam (13 Jul 2017 - 09:02)

    How much the tickets for kids age 3 & 9 years old? Can the 3 years old attend the match with the parents without buying a ticket?

  6. New session - Rose Pillay (12 Jun 2017 - 07:34)

    I am planning to visit Barcelona at the.end of August 2017 and my husband is a biggest fan of Barcelona and.coming from a small.island.country of Seychelles it was be a big dream of him to be able.to watch one.of your match.

    Please let me.know.so that we could plan our visit.

    Thanking you

  7. Child ticket - Mirabela Costache (14 Mar 2016 - 14:04)

    Hello, I have a child 3 years old, should I buy ticket for him for a football game (Barcelona - Sporting Gijon 23.04)?

  8. Final Copa de ray 2016 - Bajneed (28 Feb 2016 - 09:56)

    How can I get official ticket for the final 2016 Copa del ray between Barcelona and Sevilla ??

  9. Ticket for a child - Olga (29 Jul 2015 - 11:18)

    Hello,

    Do I need to buy ticket for the 4-years old child?

  10. Achat de place au stade Santiago Bernabeu - Didier Clabodts (7 Mar 2012 - 09:45)

    J'habite en Belgique, je désirerais acheter une place pour un match du Real Madrid au stade Santiago Bernabeu. Est-il possible de recevoir les places à mon domicile en Belgique, ou ne puis je aller que les chercher qu'au Stade à Madrid?
    Merci de votre réponse

  11. kudos to my fellow fanr - oluwatobi 4 barca (6 Oct 2010 - 10:30)

    kudos to my fellow barca fans.barcelona is the best team in the world.keep on supporting. UP BARCELONA!!! Barcelona 4 life

  12. kudos to my fellow barca fans - oluwatobi.O. 4 barca (6 Oct 2010 - 10:30)

    kudos to all my fellow barca fans.i join barcelona becuase their style of play on the pitch.barcelona is the best club that i like to watch because by the time i watch barca match,if i am hungry before the match start as soon as i am watching the match i fill satisfy as if i am eating.Thank to my fellow barca fans of choosing the best club in the world. UP BARCELONA

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